Responding quickly to refunds in times of crisis is a service that many companies offer their customers. The actual technical implementation is often difficult due to missing IBAN data and requires time and manual processing.
Refunds due to goodwill or other reasons require an up-to-date database. In the SAP FI standard, bank details for refunds are usually not stored in the master data.
The IBAN data, which is to be transferred to the master data of the respective customer, is generated from the solution Ltc|accountbook in SAP. The report includes all incoming payments that have been posted via specific BTCs. Data that is not fully mapped in the table is not included. Companies can also exclude customers from refunds.
Companies can thus extend their service to their customers even during peak periods, keep their master data constantly up to date, and create a reliable database for the future.
